We cannot refund the delivery charges incurred in delivering the item to you and your costs in returning it to us.
To return an item, please contact us by email (firstname.lastname@example.org) or phone giving the reason for the return and your order number, then wrap the package securely and either send the package to the address below or we can arrange collection at a discounted rate of €5. If the item being returned is faulty, the collection fee does not apply.
86 Main Street,
We will always process your refund as quickly and painlessly as possible.